by In a strategic move to enhance digital payment infrastructure, the National Bank of Pakistan (NBP) has partnered with HAZECO (Hazara Electric Supply Company) to streamline and digitize the electricity bill collection process across the Hazara region. This collaboration marks another significant step in NBP’s ongoing efforts to modernize public utility services through innovative banking solutions.
What the Partnership Entails
Under this agreement, NBP will act as a key financial intermediary, enabling HAZECO customers to pay their electricity bills through a wide array of digital channels. These include:
- NBP Mobile App (NBP Digital)
- Internet Banking
- ATM Machines
- Over-the-Counter Services at NBP Branches
- Partner Retail Outlets and Agent Networks
This seamless integration will provide real-time payment processing, reduce the burden on physical billing centers, and improve the overall customer experience.
NBP Partners with HAZECO for Seamless Digital Bill Collections.
Key Benefits for Consumers
- Convenience & Accessibility
Customers no longer need to wait in long queues at banks or billing centers. With digital access through NBP’s network, payments can be made 24/7 from anywhere in Pakistan. - Faster Reconnection for Disconnected Services
With real-time updates to HAZECO’s billing system, users who clear overdue bills will experience quicker reconnections, improving service continuity. - Reduced Transaction Costs
Digital payments often incur lower service charges compared to manual processing, saving money for both consumers and utility providers. - Improved Transparency
Each payment will generate digital receipts and audit trails, helping reduce instances of fraud or billing disputes.
Strategic Vision
This partnership aligns with the broader vision of the State Bank of Pakistan (SBP) to push for greater financial inclusion and the adoption of digital banking in both urban and rural areas. It also supports the government’s goal of transforming public service delivery through digital innovation under the “Digital Pakistan” initiative.
HAZECO, a relatively new entrant in the electric supply chain, stands to benefit significantly from NBP’s extensive branch network and robust digital infrastructure. The collaboration not only empowers HAZECO to focus on efficient electricity delivery but also enhances its operational efficiency and customer satisfaction.
Final Thoughts
The NBP-HAZECO partnership is a forward-thinking move that reflects the growing importance of public-private cooperation in Pakistan’s digital transformation. As digital banking continues to expand, such initiatives will be key to improving the efficiency, reliability, and accessibility of essential public services.
